FAQs

Frequently Asked Questions (FAQs)

General Questions

1. What is Housora?

Housora is a UK-based online retailer offering a carefully selected range of furniture and home furnishings designed to combine style, comfort, and functionality for every home.

2. Where are you located?

Our business is based in:

Housora
1 Magna Rd
South Wigston
Leicester, Wigston LE18 4ZH
United Kingdom

3. How can I contact you?

You can reach our customer support team using the following details:

Email: support@housora.uk

Phone: +44 7446 378075

Ordering

4. How do I place an order?

Simply browse our website, add your chosen products to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

5. Can I change or cancel my order?

If your order has not yet been processed for dispatch, we may be able to modify or cancel it.

Please contact us as soon as possible at support@housora.uk.

Once an order has been dispatched, it cannot be cancelled but may be returned in accordance with our Refund Policy.

6. Will I receive an order confirmation?

Yes. After placing your order, you will receive an email confirming that we have received your order.

A second email will be sent once your order has been dispatched.

Shipping & Delivery

7. Where do you ship?

We currently deliver to addresses within the United Kingdom.

8. How long does delivery take?

Typical delivery times are:

  • Order Processing: 1–2 business days
  • Delivery: 3–7 business days

Delivery times are estimates and may vary depending on your location and courier services.

9. How can I track my order?

Once your order has been dispatched, you'll receive a tracking number by email (where available).

10. My order hasn't arrived. What should I do?

If your delivery is delayed beyond the estimated timeframe, please contact our customer support team with your order number, and we'll investigate with the courier.

Payments

11. What payment methods do you accept?

We accept major payment methods available at checkout.

All payments are processed securely through trusted payment providers.

12. Is my payment information secure?

Yes.

Our website uses secure encryption technology, and we do not store your payment card details.

Returns & Refunds

13. What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned products must be unused, in their original condition, and in their original packaging.

Please refer to our Refund Policy for full details.

14. How do I request a return?

Contact us at support@housora.uk with:

  • Your order number
  • A description of the issue
  • Photos if the item is damaged or incorrect

We'll provide return instructions.

15. When will I receive my refund?

Approved refunds are generally processed within 5–10 business days after we receive and inspect the returned item.

Your bank or payment provider may require additional time to complete the transaction.

16. Who pays for return shipping?

If the return is due to our error, a defective item, or shipping damage, we will cover the return shipping costs.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by law.

Products

17. Are your product colours accurate?

We make every effort to display products as accurately as possible.

However, colours may vary slightly depending on your monitor or mobile device settings.

18. Are measurements exact?

Product dimensions are provided as accurately as possible.

Minor manufacturing tolerances may result in slight variations.

19. What should I do if my item arrives damaged?

Please inspect your order upon delivery.

If your item arrives damaged or defective, contact us within 48 hours and include photographs of the product and packaging.

We'll work quickly to resolve the issue.

Customer Support

20. How quickly do you respond to enquiries?

We aim to respond to all customer enquiries within 24 business hours, Monday to Friday.

21. What are your customer service hours?

Monday – Friday: 9:00 AM – 6:00 PM (GMT/BST)

Saturday: 10:00 AM – 4:00 PM (GMT/BST)

Sunday & UK Public Holidays: Closed

Still Need Help?

If you can't find the answer you're looking for, our customer support team will be happy to assist you.

Housora

Email: support@housora.uk

Phone: +44 7446 378075

Business Address:
1 Magna Rd
South Wigston
Leicester, Wigston LE18 4ZH
United Kingdom