Refund policy

At Housora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging with all accessories, manuals, and included parts.
Proof of purchase (such as your order confirmation or receipt) is required.

Certain products may not be eligible for return for hygiene, safety, or customization reasons where permitted by law.

How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Email: support@housora.uk

Please include:

Your order number
Your full name
A description of the issue
Photos of the product if it is damaged or incorrect

Our team will review your request and provide return instructions.

Please do not return products without prior authorization.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

damaged,
defective,
missing parts, or
incorrect,

please contact us within 48 hours of delivery.

We may request photographs of the packaging and product to help process your claim.

If the claim is approved, we will arrange an appropriate solution, which may include:

a replacement,
repair (where applicable),
partial refund, or
full refund.

Change of Mind

If you simply change your mind, you may return eligible products within the return period provided that:

the item has not been used,
it is in its original packaging,
it is in resalable condition.

Unless the return is due to our error or a faulty product, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

Non-Returnable Items

The following items cannot normally be returned:

Products that have been assembled or installed.
Customized or made-to-order products.
Clearance or final sale items.
Gift cards.
Products that have been used or damaged after delivery through customer misuse.

This does not affect your statutory rights regarding faulty or misdescribed goods.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Refunds are generally processed within 5–10 business days, although the time required for the funds to appear in your account depends on your payment provider or bank.

Exchanges

We replace items only if they are:

defective,
damaged during transit,
or if an incorrect product was delivered.

If you require an exchange, please contact us before returning the item.

Return Shipping

Where the return is due to:

our mistake,
a damaged item,
a defective product,
or an incorrect shipment,

we will cover the reasonable return shipping costs.

For returns due to a change of mind or other non-fault reasons, customers are responsible for the return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow our return procedure after delivery.

Consumer Rights

Nothing in this Refund Policy limits or excludes your rights under applicable consumer protection laws in the United Kingdom.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Housora

1 Magna Rd
South Wigston
Leicester, Wigston LE18 4ZH
United Kingdom