Terms of service

Welcome to Housora. These Terms of Service ("Terms") govern your access to and use of our website located at https://housora.uk (the "Site") and the purchase of products from our store.

By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Company Information

Housora

1 Magna Rd
South Wigston
Leicester, Wigston LE18 4ZH
United Kingdom

Email: support@housora.uk

Phone: +44 7446 378075

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
All information you provide is accurate and complete.

3. Products and Services

We strive to ensure that all product descriptions, images, specifications, and prices are accurate.

However:

Product colours may vary depending on your device's display.
Measurements may vary slightly due to manufacturing tolerances.
We reserve the right to modify product specifications without prior notice.

Availability of products is subject to stock levels.

4. Pricing

All prices displayed on our website are in the applicable currency shown at checkout.

We reserve the right to:

Change prices at any time.
Correct pricing errors.
Cancel orders affected by obvious pricing mistakes.

If payment has already been taken for an incorrectly priced order, we will contact you to arrange either a refund or confirmation before processing.

5. Orders

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

This confirmation does not constitute acceptance of your order.

A contract is formed only once your order has been dispatched.

We reserve the right to refuse or cancel any order for reasons including:

suspected fraud,
payment issues,
stock unavailability,
pricing errors,
incorrect customer information,
legal or regulatory requirements.

6. Payment

Payments are processed securely through trusted third-party payment providers.

We do not store your payment card details.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

7. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

weather conditions,
courier disruptions,
customs procedures,
public holidays,
circumstances beyond our reasonable control.

Risk of loss transfers to the customer upon successful delivery.

8. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Please refer to our Refund Policy for full details regarding:

eligibility,
return process,
exchanges,
refunds,
non-returnable items.

9. Warranty

Where applicable, products are covered by the manufacturer's warranty.

Nothing in these Terms limits your statutory consumer rights regarding faulty or misdescribed goods.

10. Intellectual Property

All content on this website, including:

text,
graphics,
logos,
icons,
product images,
videos,
website design,
trademarks,

is owned by or licensed to Housora and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. Acceptable Use

You agree not to:

use the website for unlawful purposes;
interfere with the operation or security of the website;
upload malicious software or harmful code;
attempt unauthorized access to our systems;
misuse customer accounts or personal information;
engage in fraudulent activity.

We reserve the right to suspend or terminate access for violations of these Terms.

12. Limitation of Liability

To the fullest extent permitted by law, Housora shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order, except where liability cannot legally be excluded.

Nothing in these Terms excludes liability for fraud, death, personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party websites.

Accessing such websites is at your own risk.

15. Force Majeure

We shall not be responsible for delays or failures to perform obligations caused by events beyond our reasonable control, including:

natural disasters;
strikes;
transport disruptions;
government actions;
pandemics;
internet outages;
supplier failures.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws provide otherwise.

17. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on this page.

Continued use of the website after changes constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.