Privacy policy

Privacy Policy

Last Updated: July 31, 2026

Welcome to Housora ("we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://housora.uk (the "Site").

1. Company Information

Business Name: Housora
Business Address:
1 Magna Rd
South Wigston
Leicester, Wigston LE18 4ZH
United Kingdom

Email: support@housora.uk
Phone: +44 7446 378075

2. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers—we do not store your payment card details)
  • Purchase history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Deliver products and services
  • Provide customer support
  • Communicate regarding your purchases
  • Send shipping updates
  • Prevent fraud and unauthorized activity
  • Improve our website and customer experience
  • Comply with legal obligations
  • Send promotional emails if you have chosen to receive them

4. Legal Basis for Processing (UK GDPR)

Where applicable under UK data protection law, we process your personal data based on:

  • Performance of a contract
  • Your consent
  • Compliance with legal obligations
  • Our legitimate business interests, provided these do not override your rights

5. Sharing Your Information

We may share your information with trusted third parties including:

  • Payment processors
  • Shipping and delivery companies
  • Fraud prevention services
  • Website hosting providers
  • Marketing and analytics providers
  • Professional advisers where required

These service providers only receive the information necessary to perform their services and are required to protect your information.

We do not sell your personal information.

6. Cookies

We use cookies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function correctly.

7. Marketing Communications

If you subscribe to our newsletter, we may send promotional emails regarding products, offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Meet accounting and tax obligations
  • Resolve disputes
  • Comply with applicable laws

9. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although no method of transmission over the Internet is completely secure, we strive to use commercially reasonable safeguards to protect your information.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent where applicable
  • Request data portability
  • Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us using the details below.

11. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways and analytics providers.

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented to ensure your personal information remains protected in accordance with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated revision date.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Housora

1 Magna Rd
South Wigston
Leicester, Wigston LE18 4ZH
United Kingdom

Email: support@housora.uk

Phone: +44 7446 378075