Shipping policy

Thank you for shopping with Housora. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Company Information

Housora

1 Magna Rd
South Wigston
Leicester, Wigston LE18 4ZH
United Kingdom

Email: support@housora.uk

Phone: +44 7446 378075

2. Shipping Locations

We currently ship to addresses within the United Kingdom.

If you have any questions regarding delivery to your location, please contact our customer support team before placing your order.

3. Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.
Most orders are processed within 1–2 business days after payment has been successfully received.
During busy periods, sales events, or public holidays, processing times may be slightly longer.

You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.

4. Delivery Times

Estimated delivery times are:

Destination	Estimated Delivery
United Kingdom	3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other circumstances beyond our control.

5. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or qualifying orders.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Tracking updates are provided by the shipping carrier and may take up to 24 hours to become active.

7. Delivery Attempts

Our delivery partners may attempt delivery more than once if necessary.

If delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, or failure to collect a parcel, additional shipping charges may apply for re-delivery.

8. Incorrect Shipping Information

Please ensure that your shipping address, email address, and phone number are accurate before submitting your order.

Housora cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

9. Delayed Deliveries

Although we work hard to ensure timely delivery, delays may occasionally occur due to:

Severe weather
High shipping volumes
Courier delays
Customs or regulatory inspections (where applicable)
Public holidays
Circumstances beyond our reasonable control

We appreciate your patience should any unexpected delays arise.

10. Damaged or Missing Deliveries

Please inspect your order immediately upon delivery.

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs of the product and its packaging, if applicable

We will investigate and provide an appropriate resolution, which may include a replacement, repair, or refund.

11. Lost Parcels

If you believe your parcel has been lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.

Where appropriate, we will provide a replacement or refund in accordance with applicable consumer protection laws.

12. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We can only modify or cancel an order before it has been processed for dispatch.

Once an order has been shipped, it cannot be cancelled and must follow our Refund Policy if you wish to return it.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.